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Using a batch file Logging has to be enabled first. For that purpose there are three batch files shipped with the installer located at "C:\Program Files\certgate AirID GmbH\AirIdSmartCardReader\util":
Once enabled, logfiles are written to "C:\ProgramData\certgateAirID". Each log is named by date and time of creation for easy identification. Please attach the .log file(s) to your support request and also state the time at which the recorded issue occured. |
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