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In case of a problem with the ONEKEY ID (e.g. ONEKEY ID is not recognized by software or tray icon) and want to get support under support@certgatesupport@AirID.com you shall include following information:

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  • ONEKEY ID serial number (e.g. OKID005555)
  • ONEKEY ID hardware version (e.g. HW ver: 0.4)
  • ONEKEY ID firmware version (e.g. FW ver: 3.0)
  • cgPCSC bluetooth driver version displayed in the list of installed software
  • Programs and Features (e.g. certgate AirID SmartCard Bluetooth Token 1.00) or via right click on the cgPCSC BTV4 Tray icon and choose Info. 

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  • The log file. By default it is located under: C:\Program Files\certgateAirID\certgate AirID SmartCard Bluetooth Token\logs\cgPCSCBTV4.log

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