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Question

How do I update the AirID device firmware on Windows 10 and MacOS?


Answer

The latest firmware for your device can be downloaded here: AirID Family - Download Center

AirID Version 2 and AirID 2 Mini Firmware Update 

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_A2/A2M - Firmware Update
_A2/A2M - Firmware Update


Please follow the steps below to update your AirID device firmware:

  1. Download the latest firmware version for your device at AirID - Software, Driver & SDK
  2. Under Settings, select Update Firmware and navigate to Confirm: Yes and select it
  3. Connect your AirID with USB-cable to a Windows computer or Mac.
  4. The AirID should display: "Send update or unpower to exit"
    On a PC running WINDOWS operating system
  5. Open the folder with the firmware and click on "flash_gecko.bat" file
    On a MacOS
  6. Open the folder with the firmware and click on the "flash-gecko.command" file
  7. After the update the AirID will reboot automatically.

The AirID device has been updatet and you can use it with your smart card.

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Tip

If the update does not start or if you encounter an "cannot open USB connection" error, please make sure that your AirID device is connected directly to a USB port on your Windows device.


AirID Version 1 Firmware Update

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Please follow the steps below to update your AirID firmware:

  1. Download the latest AirID 1 firmware version at AirID - Software, Driver & SDK
  2. Remove the smart card from your AirID
  3. While pressing the jog dial control element, connect your AirID with USB-cable to a Windows computer or Mac.
  4. The AirID should display: Image Removed
    On a PC running WINDOWS operating system
  5. Open the folder with the firmware and click on "AirID_FW_CC2540.bat" file
    On a MacOS
  6. Open the folder with the firmware and click on the "AirID_FW_CC2540.command" file
  7. After the update the AirID will reboot automatically.

The AirID has been updatet and you can use it with your smart card.

Tip

If the update fails, the update process is intrerrupted or the AirID doesn't start anymore, go to Step 2 and repeat the process.

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Tip

In rare cases, especially when updating from a very old firmware version it is possible that all Bluetooth pairing information is lost. In this case it could be necessary to remove the AirID® from all devices and pair them again.

Our recommended steps:

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_A1 - Firmware Update
_A1 - Firmware Update

  • Turn off the Bluetooth connection on your AirID Connection → OFF
  • Remove the AirID from the Bluetooth connected device list on your device Bluetooth- > AirID "SerialNumber" - > Remove device
  • Turn on the Bluetooth connection on your AirID
    • Pair the AirID with your device



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