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Using a batch file

Loggin Logging has to be enabled first. For that purpose there are three batch files shipped with the installer located at "C:\Program Files\certgate GmbH\AirIdSmartCardReader\util":

• start-logging.bat will enabled logging after a system reboot
• stop-logging.bat will disable logging after a system reboot
• clear-logging.bar will delete all privious created logfiles

Once enabled, logfiles are written to "C:\ProgramData\certgate". Each log is named by date and time of creation for easy identification.

Please attach the .log file(s) to your support request and also state the time at which the recorded issue occured.