Check

if your warranty claim for the

non-functional AirID is valid:

The warranty claim is excluded if

• the date of purchase is more than 12 months ago
• the device has undergone external physical damagebeen physically damaged or gone wet

• in case of improper use

Fill

out our warranty claim (RMA) form

Download the RMA form (English or German) and complete the form. We recommend filling in the document before printing.

Please note that

your warranty claim will not be

processed without a completed warranty form (if multiple devices, one form per device). Without completed warranty form device will be returned without further notice. 

German version:RMA Form:                       German (NUR FÜR BEHÖRDEN)        English RMA Form: 

English version:

IMPORTANT NOTE to VOLKSWAGEN Group & subsidiaries members:

Please use only the RMA form available in the Volkswagen Group (or subsidiaries) intranet.coming soon

Return the

non-functional device

to

AirID

Send Please return the defective non functional device together with the completed RMA form to the following address:

certgate GmbH

Reparatur

Osterstr. 3

30159 Hannover

Germany

address listed in the RMA form.

Please double check that you have used the correct RMA form.

We strongly recommend using the original AirID package, if possible, to avoid transportation damagesWe recommend you to use the original packaging for the smart card reader if possible.

We will

verify your claim and check the AirID device

Once we receive your defective After receiving your non-functional device, we will check the your warranty case claim and we will analyze analyse the device. We always In case of a valid warranty claim, we always will try to repair your device first and send return the repaired device back to you. In case that a repair is technically or economically not possible, we will send you a new AirID device as a replacement. At our sole discretion, we may replace your device with a newer version. 

If no your warranty claim exists will not be valid, or the RMA form is missing or not enclosed, your warranty claim can not be processedcompleted, we will have either to return or trash your device. In this case, we will inform you by mail and trash the defective non-functional device or send we will return it back on request.