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To create a AirID device driver log-file please follow these steps depending on version installed on your system:
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Using a batch file Logging has to be enabled first. For that purpose there are three batch files shipped with the installer located at "C:\Program Files\AirID GmbH\AirIdSmartCardReader\util":
Once enabled, logfiles are written to "C:\ProgramData\AirID". Each log is named by date and time of creation for easy identification. Please attach the .log file(s) to your support request and also state the time at which the recorded issue occured. |
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Using a batch file To create a log this .bat file can be used: Trace.bat
The log will be created as an .etl file that will be written to "c:\traceFile.etl" Using cmd.exe Alternatively cmd.exe can be used to create a log file:
logman create trace "driver_session" -p {05C64576-BE0E-49BF-A5D4-A17395EED556} 0xffffffff 0xff -o c:\traceFile.etl Creates a trace session named "driver_session" that will be written to to file "c:\traceFile.etl" logman start "driver_session" Start recording a given session. Entries will be written to the file provided during session creation. logman stop "driver_session" Stops the recording a given session. Please attach the .etl log file to your support request and also state the time at which the recorded issue occured. |
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