Question
How do I update the AirID firmware on Windows 10 and MacOS?
Answer
AirID Version 2 Firmware Update
Step-by-Step
Please follow the steps below to update your AirID firmware:
- Download the latest AirID 2 firmware version at AirID - Software, Driver & SDK
- Under Settings, select Update Firmware and navigate to Confirm: Yes and select it
- Connect your AirID with USB-cable to a Windows computer or Mac.
- The AirID should display: "Send update or unpower to exit"
On a PC running WINDOWS operating system - Open the folder with the firmware and click on "flash_gecko.bat" file
On a MacOS - Open the folder with the firmware and click on the "flash-gecko.command" file
- After the update the AirID will reboot automatically.
The AirID has been updatet and you can use it with your smart card.
AirID Version 1 Firmware Update
Step-by-Step
Please follow the steps below to update your AirID firmware:
- Download the latest AirID 1 firmware version at AirID - Software, Driver & SDK
- Remove the smart card from your AirID
- While pressing the jog dial control element, connect your AirID with USB-cable to a Windows computer or Mac.
- The AirID should display:
On a PC running WINDOWS operating system - Open the folder with the firmware and click on "AirID_FW_CC2540.bat" file
On a MacOS - Open the folder with the firmware and click on the "AirID_FW_CC2540.command" file
- After the update the AirID will reboot automatically.
The AirID has been updatet and you can use it with your smart card.
- If the update fails, the update process is intrerrupted or the AirID doesn't start anymore, go to Step 2 and repeat the process.
- If the update does not start or if you encounter an "cannot open USB connection" error, please make sure that AirID is connected directly to a USB port on your Windows device.
In rare cases, especially when updating from a very old firmware version it is possible that all Bluetooth pairing information is lost. In this case it could be necessary to remove the AirID® from all devices and pair them again.
Our recommended steps:
- Turn off the Bluetooth connection on your AirID Connection → OFF
- Remove the AirID from the Bluetooth connected device list on your device Bluetooth- > AirID "SerialNumber" - > Remove device
- Turn on the Bluetooth connection on your AirID
- Pair the AirID with your device
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