The functioning of the AirID SDKs with your Android device cannot be guaranteed due to the heterogeneity of Android. We are only supporting the Enterprise Edition of Samsung Galaxy S8 und S9.
In case of an unstable connection of AirID with your Android device or issues concerning the establishment of the connection please contact our support by creating a support ticket
For more information about our products & services, please visit our website: https://airid.com/en/
For technical assistance & support, please visit https://airid.com/service-portal
Or create a support ticket here: create a support request