The function of the AirID SDKs with your Android device cannot be guaranteed due to the heterogeneity of the Android ecosystem. We are only supporting AirD2 in combination of the Enterprise Edition of Samsung Galaxy S8, S9 & S10.
In case of unstable AirID2 - Android connections please contact our support by creating a support ticket:
For more information about our products & services, please visit our website: https://airid.com/en/
For technical assistance & support, please visit https://airid.com/service-portal
Or create a support ticket here: create a support request