Here you will find how to troubleshoot various issues you may encounter while using our products.

Choose your platform:

Image Modified Windows

Image Modified macOS

Image Modified iOS

Image Modified Android

Image Modified Linux

Smart card reader settings

• Signal strength → max.
• Distance Sensor → off

AirID Software

• make sure, the latest AirID Installer (including AirID Driver and AirID Central) is installed. The latest version can be downloaded here.

Smart card reader firmware

• make sure, the latest firmware is installed on your reader (update via AirID Central or manual update)

Bluetooth Driver

• Update the Bluetooth driver to the latest version

Bluetooth Hardware

• Testing with external Bluetooth adapter (see Which Bluetooth USB adapter (dongle) are recommended for using with AirID devices on a Windows10 PC?)

• Check Windows power saving mode