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Question

How do I update the AirID device firmware on Windows 10 and MacOS?


Answer

AirID Version 2 Firmware Update 

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titleStep-by-Step
Please follow the steps below to update your AirID firmware:

Option 1: Automatized update via AirID Central (for Windows users only)

  1. Download the latest AirID
2 firmware version at AirID - Software, Driver & SDK
  • Under Settings, select Update Firmware and navigate to Confirm: Yes and select it
  • Connect your AirID with USB-cable to a Windows computer or Mac.
  • The AirID should display: "Send update or unpower to exit"
    On a PC running WINDOWS operating system
  • Open the folder with the firmware and click on "flash_gecko.bat" file
    On a MacOS
  • Open the folder with the firmware and click on the "flash-gecko.command" file
  • After the update the AirID will reboot automatically.
    1. installer (AirID Driver and AirID Central) from the Download Center and install it on your Windows device
    2. Connect your smart card reader via Bluetooth to your Windows device
    3. Open the AirID Central and click on the double arrows on the top right corner to search for available updates for your reader
    4. If there is an update available, the wizard will guide you to the Firmware update process

    Option 2: Manually update with flashing script

    First, download and extract the latest firmware version for your AirID from the Download Center.

    Continue with the following steps to update your AirID:

    For AirID 2, AirID 2 Mini, AirID FIDO BADGE and AirID FIDO Mini

    Include Page
    _A2/A2M - Firmware Update
    _A2/A2M - Firmware Update

    The AirID has been updatet and you can use it with your smart card.


    Tip

    If the update does not start or if you encounter an "cannot open USB connection" error, please make sure that your AirID device is connected directly to a USB port on your Windows device.


    For AirID Version 1 Firmware Update

    Panel
    borderStyledashed
    titleStep-by-Step

    Please follow the steps below to update your AirID firmware:

    1. Download the latest AirID 1 firmware version at AirID - Software, Driver & SDK
    2. Remove the smart card from your AirID
    3. While pressing the jog dial control element, connect your AirID with USB-cable to a Windows computer or Mac.
    4. The AirID should display: Image Removed
      On a PC running WINDOWS operating system
    5. Open the folder with the firmware and click on "AirID_FW_CC2540.bat" file
      On a MacOS
    6. Open the folder with the firmware and click on the "AirID_FW_CC2540.command" file
    7. After the update the AirID will reboot automatically.

    The AirID has been updatet and you can use it with your smart card.

    Tip

    If the update fails, the update process is intrerrupted or the AirID doesn't start anymore, go to Step 2 and repeat the process.

    Image Removed

    Tip

    In rare cases, especially when updating from a very old firmware version it is possible that all Bluetooth pairing information is lost. In this case it could be necessary to remove the AirID® from all devices and pair them again.

    Our recommended steps:

    Include Page
    _A1 - Firmware Update
    _A1 - Firmware Update

  • Turn off the Bluetooth connection on your AirID Connection → OFF
  • Remove the AirID from the Bluetooth connected device list on your device Bluetooth- > AirID "SerialNumber" - > Remove device
  • Turn on the Bluetooth connection on your AirID
    • Pair the AirID with your device



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